General Description
Job Title: Customer Service Desk Associate
Department: Customer Service Contact Center
Location: Torrance, CA 90503
Job Description
This position is responsible for performing customer service functions by handling travel arrangements and responding to travel-related inquiries to meet customer needs and promote quality service.
Principal Accountabilities
Perform customer service functions
Perform general administrative tasks
Skills and Qualifications Required
Bilingual proficiency in Native Japanese and English
Japanese - Proficient
English - Read, Write, Speak
Availability to work 8-hour shifts, including weekends and holidays
Demonstrated reliability and dependability
Ability to operate computer terminals and telephone equipment (handsets/headsets) for extended periods
Strong verbal communication skills
Effective reading comprehension
Good interpersonal skills
Active listening skills
Strong analytical ability
Must be legally authorized to work in the United States (visa sponsorship not provided)
Associate degree preferred
Work Conditions
Pay Rate: $23.51/hour
Status: Full-time, Non-exempt
Schedule: 8-hour shifts between 5:00 AM - 3:00 PM PST and 6:00 AM - 4:00 PM PDT, including weekends and holidays
Benefits
Paid company holidays
Sick leave and vacation
Shift swap/day trade options
Health insurance (medical, vision, dental)
Flexible spending accounts
Employee assistance program
Life insurance and optional voluntary life insurance
401(k) retirement plan
Travel benefits (international and domestic)
Pre-tax mass commuter benefit
Bereavement leave
Longevity awards and associated paid holiday
Educational assistance
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.